QH88 Privacy Policy – Your Data, Your Rights

01 Introduction

QH88 is an online betting and gaming platform serving players based in the Philippines. We are committed to protecting the personal information of every player who creates an account or visits our platform. This Privacy Policy describes how we collect, use, store, and protect that information, as well as the rights you have over your own data.

We encourage you to read this policy in full before using QH88. It is written in plain, straightforward English so that every player — whether you're in Manila, Cebu, Davao, or anywhere else in the country — can understand exactly what happens to your information.

02 Data We Collect

We collect different categories of information depending on how you interact with QH88. Here is a clear breakdown:

We do not intentionally collect sensitive personal data beyond what is required for identity verification and anti-money laundering compliance. We do not ask for your religion, ethnicity, or political views.

03 How We Use Your Data

QH88 uses the personal information we collect for the following purposes:

• To create and manage your player account.
• To verify your identity and age as part of our KYC and responsible gaming obligations.
• To process deposits and withdrawals and maintain accurate financial records.
• To deliver the games, betting markets, and other platform features you use.
• To send you account notifications, security alerts, and OTP codes.
• To communicate platform updates, new features, or promotions where you have opted in.
• To detect and prevent fraud, cheating, money laundering, and other prohibited activities.
• To comply with applicable laws and regulatory requirements.
• To improve platform performance through analysis of aggregated, anonymised usage data.

We do not use your data for automated decision-making that produces significant legal or similarly serious effects without human review.

04 Legal Basis for Processing

QH88 processes your personal data on the following legal grounds:

• Contract performance – processing necessary to provide the services you signed up for, including account management, deposits, and withdrawals.
• Legal obligation – processing required for identity verification, anti-money laundering checks, and compliance with applicable Philippine laws.
• Legitimate interests – processing needed to detect fraud, maintain platform security, and improve our services, where these interests are not overridden by your rights.
• Consent – for optional communications such as promotional emails or push notifications, which you can withdraw at any time through your account settings or by contacting support.

05 Data Sharing

QH88 does not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Payment processors – when you make a deposit or withdrawal, we share the minimum necessary financial details with our payment partners to complete the transaction. This includes Philippine online banking and e-wallet providers such as GCash and Maya.
• Identity verification providers – during the KYC process, your identity documents may be reviewed by a third-party verification service operating under strict confidentiality obligations.
• Game providers – certain game studios that supply games on the QH88 platform may receive anonymised session data necessary for the game to function correctly. They do not receive your name, contact details, or financial information.
• Legal and regulatory authorities – we may disclose your data when required to do so by law, court order, or a lawful request from a relevant authority.
• Business transfers – in the unlikely event of a merger, acquisition, or restructuring, your data may be transferred as part of that transaction, subject to equivalent data protection obligations.

06 Data Retention

We keep your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. In practice, this means:

• Account information is retained for the duration of your active account and for a defined period after account closure, as required for audit and legal compliance purposes.
• Transaction and financial records are retained for the period required under applicable financial record-keeping obligations.
• KYC documents are retained for the period mandated by anti-money laundering regulations.
• Support communications are retained for a reasonable period to allow us to resolve any follow-up queries.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so it can no longer be linked back to you.

07 Cookies & Tracking Technologies

QH88 uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit the platform.

• Essential cookies – required for core platform functions such as logging you in, maintaining your session, and keeping your account secure. These cannot be disabled.
• Functional cookies – remember your preferences such as language settings and display options so you do not have to reconfigure them each time you visit.
• Analytics cookies – collect anonymised data about how players use the platform, helping us identify areas for improvement. No personally identifiable information is included in analytics reports.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features. We do not use cookies to track your activity on other websites.

08 Security Measures

Protecting your personal data is a priority for QH88. We implement a range of technical and organisational measures to keep your information safe, including:

• SSL/TLS encryption across all pages and data transmissions on the platform.
• Access controls that limit who within QH88 can view sensitive player data, on a need-to-know basis.
• OTP-based verification for account login and sensitive account actions.
• Regular security assessments and monitoring for unusual activity or potential breaches.
• Secure, access-controlled storage environments for all personal data held by QH88.

While we work hard to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, never share your OTP codes with anyone, and contact support immediately if you suspect unauthorised access to your account.

09 Your Rights

As a QH88 player, you have the following rights regarding your personal data:

• Right to access – you can request a copy of the personal data we hold about you.
• Right to correction – you can ask us to correct inaccurate or incomplete information in your account.
• Right to deletion – you can request that we delete your personal data where it is no longer necessary for us to retain it and where no overriding legal obligation requires us to keep it.
• Right to restriction – you can ask us to limit how we use your data in certain circumstances, for example while a correction request is being processed.
• Right to withdraw consent – where we rely on your consent to process your data (such as for promotional communications), you can withdraw that consent at any time without affecting prior processing.
• Right to data portability – you can request a copy of data you have provided to us in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within a reasonable timeframe. Note that certain rights may be limited where we are required to retain data for legal, regulatory, or fraud prevention purposes.

10 Minors

QH88 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that an account has been registered by a minor, we will close the account immediately and securely delete the associated personal data in accordance with our retention policies.

11 Changes to This Policy

QH88 may update this Privacy Policy from time to time to reflect changes in how we operate or to comply with new legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, send a notification to registered players via email or an in-platform alert.

Continued use of the QH88 platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you are always aware of how your data is being handled.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how QH88 handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Platform: Use the live chat or help centre available after logging in at qh88.si/login

We take all privacy-related queries seriously and will do our best to address your concerns promptly and thoroughly. For details on the rules that govern your use of the platform, please also review our Terms & Conditions.